How to reach us
WeCom / WeChat
ID: EU Returns Hub
Prefer WeCom? Scan the QR or tap the card above.
Legal entity & billing address
EU Returns Hub Dzianis Vislavus
NIP 7773342427 · REGON 381817438
ul. Różany Zakątek 22/1
62-069 Dąbrówka, Poland
Warehouse address
Released after first payment (Poznań area).
We are not affiliated with Amazon, AliExpress, Temu or Shein. Services are designed for sellers on those platforms.
What you can expect
Send us a message
Frequently asked questions
Do I need a Client REF on each box? Is an RMA required?+
Yes. Put a unique Client REF on the outside of every box, plus our return address. Buyers do not need an RMA; it’s generated internally at intake.
If the REF is missing, the box may be quarantined for matching (typically 24–48 h) and a €1 per item “No-ref handling” fee applies.
What’s included in the monthly plan?+
Reception & scan, 2–3 photos, A/B/C visual grading, 14 days free storage and a consolidated report within 48 hours.
How do I keep unit costs low if I exceed my plan?+
Buy a Top-up +100 for €225 before month end — it locks €2.25 per unit vs overage at €2.90.
Do you accept Shein / Temu / AliExpress / Amazon sellers?+
Yes — our service is built for marketplace sellers on those platforms. We’re not affiliated with them.
Oversize levels (M/L/XL) — when do they apply?+
M €3 (5–10 kg or 1.2–1.6 m); L €5 (10–20 kg or 1.6–2.0 m); XL €8 (>20 kg or two-person lift).
Can you resell items for me inside the EU?+
Yes. We list on Allegro / OLX / eBay / Vinted. Fee: 20% of sale price (min €2) after platform/payment fees.
Where is my data stored? Will you sign a DPA?+
Data is hosted in the EU. We sign a DPA and follow GDPR/RODO. Photos/reports are retained up to 180 days.
What happens after 14 days of free storage?+
From day 15 it’s €0.10 per box per day, billed weekly and reflected in your monthly statement.
Ready to start?
Sign up now → Become a partnerPre-agreement · pay this month · address active within 24 h