Website + product
Terms & Conditions
Covers website use, digital product access, Operator Kit purchase logic, acceptable use, limitations, refunds where applicable and general legal terms.
Core documents
The documents most visitors and buyers need first.
These pages define the primary legal relationship for website use, digital product access, personal data handling and cookies.
Privacy/GDPR
Privacy Policy
Explains what personal data may be collected, why it is processed, retention, user rights, contact route and GDPR-related information.
Consent
Cookies Policy
Explains essential cookies, consent handling, site functionality and how visitors can manage browser-level cookie settings.
Service-layer documents
Operational documents for approved service-client workflows.
These documents support the returns-operations framework and apply where an account, onboarding process, service-client relationship or operational workflow is active.
Data processing
Data Processing Agreement
Defines controller–processor logic, processing instructions, security, subprocessing, assistance, deletion and related GDPR processing terms.
Vendors
Subprocessors
Lists categories of subprocessors and supporting providers used for hosting, email, forms, analytics, payments, documents and operational tooling.
Operations
SLA
Explains service timing targets, operational boundaries, exceptions, priority workflow and conditions for returns-processing service commitments.
Parcel control
RMA & Client REF Policy
Explains Client REF use, internal RMA creation, parcel intake, labelling requirements, evidence, decisions and no-REF handling.
Pricing context
Pricing
Shows the pricing structure for service plans and add-ons where service-client workflows are approved and activated.
Service request
Signup
Service access and return-address details are not automatic. They require review, approval, activation and confirmed instructions.
Important: DPA, SLA, RMA and Subprocessors are service-layer documents. They do not automatically create a service relationship for every visitor. They apply where the relevant workflow, onboarding, agreement or data-processing relationship exists.
Operator Kit
Legal clarity for the digital product layer.
Operator Kit is the structured launch system sold through EU Returns Hub. It is not the same as being an onboarded service client, and it does not automatically grant warehouse access or operational service activation.
Digital product
Operator Kit buyers
Buyers receive access to digital materials, templates, systems, documents and implementation guidance according to the product tier purchased.
Optional service layer
Service clients
Service workflows, return-address access, Client REF, intake, SLA and DPA logic require separate review, approval, activation and applicable instructions.
Controller and contact
Who is responsible for this site.
For privacy, legal, product, service or data-processing questions, contact EU Returns Hub through the official email address below.
Business / controller
EU Returns Hub — Dzianis Vislavus
NIP 7773342427 · REGON 381817438
Legal / privacy contact
denis@eureturnshub.eu
Use this email for privacy rights, DPA questions, website legal questions and product-related legal contact.
B2B focus: EU Returns Hub is structured for business users, operators, sellers, service clients and digital product buyers. Service access, operational workflows and data-processing arrangements are reviewed separately where applicable.
Need the right document?
Start with Terms and Privacy. Use service documents when operations apply.
This keeps the legal path clear: website and Operator Kit users start with Terms, Privacy and Cookies; service-client workflows use SLA, RMA, DPA and Subprocessors where relevant.
For Operator Kit
Read the product page, Terms, Privacy and Cookies before purchasing or requesting DFY setup.
For service workflows
Read SLA, RMA, DPA and Subprocessors after the service-client path becomes relevant.